RMC & RTM Director Identity Verification

If you are a director of a residents' management company (RMC), a Right to Manage (RTM) company or a leaseholder-owned freehold company, Companies House identity verification applies to you. Most RMC directors are volunteers: leaseholders who agreed to help run the building. The law makes no exception for that. Every director must verify, and the company's confirmation statement cannot be filed until they all have.

This guide explains what RMC and RTM boards need to do, how to deal with inactive or overseas directors, and how CorpAssist verifies volunteer directors without app downloads or Post Office trips. For the general rules, see our director identity verification requirements.

Why RMC and RTM Boards Are at Risk

Residents' management companies have three features that make verification harder than in a normal business:

Volunteer directors who may not know the requirement exists, and who sometimes assume it only applies to paid directors.
Directors who have moved on: leaseholders who sold, let their flat or moved abroad but never resigned.
Buy-to-let leaseholders living overseas, who cannot easily visit a UK Post Office and may not have UK bank records for the GOV.UK security questions.

One unverified director blocks the confirmation statement for everyone. If filings keep failing, Companies House can eventually strike the company off, and a struck-off RTM company loses its right to manage the building. Our guide on what happens if you don't verify covers the wider consequences.

RMC Director Identity Verification: Deadlines

Existing directors must provide their Personal Code with the company's next confirmation statement, within the transition period ending on 17 November 2026.
New directors, such as a new leaseholder joining the board, must verify before they are appointed. See our new director guide.
Anyone who files for the company, including a managing agent, must be verified or file through an ACSP.

A Five-Step Plan for Your Board

Check the register. Look up your company on Companies House and list every current director. Compare it with who is actually active.
Tidy up first. Resign directors who have left, with their agreement, so you are not chasing people who no longer take part.
Find your confirmation statement date. That is your board's real deadline. See our confirmation statement guide.
Send each director the same instructions. A single route for everyone is easier to track than a mix of apps, Post Office visits and security questions.
Collect Personal Codes and pass them to whoever files the confirmation statement.

Why RMC and RTM Boards Choose CorpAssist

Volunteer boards need one route that works for everyone. CorpAssist gives each director the same simple process:

A 10-minute online form from any computer, with no app, NFC phone or Post Office visit
Works for overseas leaseholders: passports from 190+ countries, no UK bank account or phone number needed
A compliance officer checks each application before submission and contacts the director directly if something needs fixing
Free resubmission if a document needs replacing
One fee per director, from £29.99 + VAT, covering all their company roles
Volume pricing on request for managing agents verifying several boards
Fast Track within 24 hours if your confirmation statement is due

Start Verification Now See How It Works

For Managing Agents

If you manage blocks for several RMCs, you are likely to be the person chasing directors. You cannot verify on their behalf, but you can make it easy: send one link, track who has finished and escalate early. The coordination approach in our company secretary guide works well for block management too. For volume pricing, contact the CorpAssist compliance desk.

Frequently Asked Questions

Do RMC directors need to verify their identity with Companies House?

Yes. A residents’ management company (RMC) is a company registered at Companies House, so every director must verify, even if they are an unpaid leaseholder volunteer. The same applies to Right to Manage (RTM) companies and leaseholder-owned freehold companies.

What happens if one RMC director does not verify?

The company cannot file its confirmation statement until every director has verified. A company that keeps failing to file can eventually be struck off the register, and a struck-off RTM company can no longer manage the building.

Can our managing agent verify the directors?

No. Each director must verify their own identity with their own documents. A managing agent can file for the company if it is an ACSP or has verified, and can help coordinate, but it cannot verify on a director’s behalf.

Should we remove inactive directors instead?

Keeping the register accurate is sensible. If a director has moved away or no longer takes part, resigning them before the confirmation statement means one fewer person to verify. You still need enough directors to meet your articles.

Can the service charge cover verification costs?

That depends on your leases and the company’s articles. Many RMCs treat it as a company administration cost, and others ask directors to pay personally. Check with your managing agent or company secretary.

This guide is general information, not legal advice. CorpAssist is an independent commercial service and is not Companies House or GOV.UK. We facilitate identity verification through a registered Authorised Corporate Service Provider. Source: GOV.UK identity verification guidance.

Last verified: September 2026